Refund and Returns Policy

At our core, we believe that every handcrafted piece should tell a story — one of precision, patience, and timeless craftsmanship. Each accessory is individually made with natural materials like full-grain leather, solid brass, and hand-woven fibers, giving it unique textures and slight variations. Because of the handmade nature of our products, small differences in color, grain, or stitching are part of their authenticity and charm, not imperfections. Our goal is to ensure that every customer feels fully confident and satisfied with their purchase while respecting the integrity of our craft.

If, for any reason, your order doesn’t meet your expectations, we’ll do our best to make things right. We understand that purchasing handcrafted goods online requires trust, and we value that trust deeply. Whether it’s a wallet, bracelet, notebook, or keychain, every item is carefully inspected before it’s shipped to you. Still, if something feels off — the fit, the finish, or simply not what you envisioned — we encourage you to contact us directly. Our support team is composed of real artisans who understand the materials, the process, and your concerns.

We want your shopping experience to feel as personal as the products themselves. When reaching out about a return or exchange, we take the time to listen and evaluate each case individually. We don’t rely on automated responses or scripted forms — each request is handled by someone who genuinely understands the craft and wants to find the most suitable solution. Communication, transparency, and mutual respect form the foundation of how we handle every customer inquiry.

Because our accessories are made from natural materials, they will naturally evolve over time. Leather darkens with exposure to sunlight and oils from your hands, metal hardware develops a soft patina, and woven fabrics relax as they adjust to your daily use. These transformations are part of what makes handmade goods special. However, if you believe the product arrived with a structural defect or damage, we will gladly review and resolve the situation. We may ask for clear photos to help us assess the issue and determine whether repair, replacement, or another resolution is most appropriate.

We also understand that personal preference plays a big role when it comes to style. If your item simply doesn’t feel right for you — perhaps the shade isn’t what you expected or you prefer a different texture — we’ll help you explore available options for exchange. The goal is not to complicate, but to simplify your experience so you end up with something you’ll truly enjoy using every day.

To ensure fairness and transparency, all communications regarding refunds or returns are documented. We handle each case with care and keep you informed throughout the process. Once your inquiry is received, we respond promptly with clear instructions tailored to your specific order. We never outsource this process; it stays within our small, dedicated team to maintain consistency and attention to detail.

It’s important to remember that handcrafted goods differ fundamentally from mass-produced items. The variations and natural marks you may see are what give them personality and individuality. They serve as reminders that your accessory was made by a skilled artisan, not a factory machine. By purchasing such an item, you’re supporting traditional craftsmanship and helping preserve the artistry that stands behind every stitch, cut, and polish.

Our commitment extends far beyond the sale itself. We see each transaction as the beginning of a long relationship between maker and owner. Should you have questions about product care, maintenance, or customization, our team will gladly provide guidance. From conditioning leather to polishing metal or replacing a worn strap, we want your piece to serve you for many years to come.

Ultimately, our refund and returns approach is built on fairness, respect, and open communication. Every customer is valued, and every handcrafted item carries our promise of honesty and dedication. When you reach out, you’re not speaking to a corporation — you’re speaking to the same people who design, create, and handle each product with care. That human connection defines who we are and how we serve you.

By choosing our creations, you become part of a community that appreciates the slow process of making something meaningful. And while we can’t eliminate all imperfections, we stand by our craftsmanship — and by you — every step of the way.